Shipping policy

Shipping Policy

Last updated: 11/17/2025

Thank you for shopping with Scarlet & Willow! This Shipping Policy outlines how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within [5] business days (excluding weekends and holidays).

  • You will receive an email confirmation once your order has been shipped.

  • During high-volume periods, processing times may be extended. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipping Locations

We currently ship to:

  • Domestic: USA & USA Territories

  • International: No

    • If yes, include: International shipping rates and delivery times vary by destination.

4. Order Tracking

Once your order ships, you will receive a tracking number by email.
Tracking information may take 24–48 hours to update.

5. Lost, Damaged, or Missing Packages

We are not liable for packages that are:

  • Lost or stolen after delivery

  • Damaged during shipping
    However, we will help you contact the carrier to resolve the issue.

If your package is marked as delivered but you cannot locate it:

  1. Check around your property and with neighbors.

  2. Contact the shipping carrier.

  3. Contact us at scarletwillow25@gmail.com  if further assistance is needed.

6. Incorrect Address Policy

If an incorrect shipping address is provided:

  • Contact us immediately at scarletwillow25@gmail.com

  • If the package has already shipped, we cannot guarantee changes or refunds.

7. Returns & Exchanges

For information about returns, please review our Return Policy:

8. Contact Us

If you have any questions regarding shipping, please reach out at:
Email: scarletwillow25@gmail.com